Frequently Asked Questions
Everything you need to know about bringing Montezuma quality into your home.
What is the standard shipping timeframe for furniture items?
Most of our handcrafted home pieces are processed within 3-5 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer white-glove delivery and assembly?
Yes, for select oversized furniture items, we offer a premium white-glove service that includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is Montezuma's return policy for home decor?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original condition for a full refund, minus shipping costs.
Are your wood products sustainably sourced?
Absolutely. Montezuma is committed to environmental responsibility; all our timber is sourced from FSC-certified forests to ensure long-term ecological balance.
How can I track the status of my order?
Once your order ships, you will receive an email with a unique tracking number and a link to our logistics portal to monitor your shipment in real-time.
Do your products come with a warranty?
Yes, all Montezuma furniture pieces include a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.