Returns & Exchanges

At Montezuma, we want you to be completely satisfied with your home furnishings. If a piece doesn't perfectly fit your space, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Carefully repackage your items in their original boxes with all protective padding to ensure they arrive back at our warehouse safely.

3

Schedule a Pickup or Drop-off

Print your prepaid shipping label and either drop the package at an authorized carrier location or schedule a home pickup for larger furniture pieces.

4

Receive Your Refund

Once our quality control team inspects the returned item, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing